When placing your order, please ensure that your shipping address is correct. Please contact us immediately if you have provided an incorrect shipping address prior to dispatch. For more information, please refer to our Returns Policy page
Orders are generally sent next business day
We may require additional time to prepare your order (eg bulky items)
Most orders include tracking, depending on their value
A generated ‘Completed Order’ email will be sent to your provided email address, including your shipping information
If you have placed an order that contains various products, you may receive split shipments. This is to ensure that your products will arrive to you as soon as possible
Shipping & Handling Time
We strongly urge you to allow plenty of time for delivery. There are circumstances beyond our control, such as weather events, that may delay delivery of your goods.
Generally we estimate delivery to NSW/ACT/QLD/VIC within 2-6 working days and SA/WA/TAS/NT within 7-14 working days
If your order has taken longer than the times stated above, please contact our customer service team via the Contact Us link below, so we may investigate any possible delays.
We work with Australia Post and various courier companies, such as Fastway Couriers, Couriers Please, Toll IPEC and Allied Express, to provide the most efficient and cost effective shipping service available
Please be aware that Australia Post and courier companies close during public holidays. Prior to Christmas Day and following the New Year period, services do not operate for 2-3 weeks. To avoid disappointment, we encourage you to allow for additional time when placing your order to ensure you receive your goods in time
Please note that delays with delivery of your order is largely out of our control. We ask that you remain amicable so we can asssit you efficiently. We have zero tolerance for abuse and any messages that are aggressive in nature will be blocked and unanswered
We strongly recommend considering the security circumstances of your delivery address, as we will not be held responsible for stolen parcels
In most cases, we use and rely on tracking information to prove delivery has been made to the customer’s provided address. We will not provide product replacements or a refund if delivery has been made